Terms, Conditions

By placing an order with the company Motoforza spol. s r.o. , in any form (e-shop, e-mail, SMS, telephone) you agree with the terms and conditions.
The conditions specify and clarify the rights and obligations of the vendor (Seller) and customer (Buyer).

I. Order and purchase contract 

 1. All orders placed through the online store Motoforza are binding. By submitting an order, the buyer confirms that he is familiar with them and agrees with them.
 2. The order is a purchase contract proposal. The purchase contract becomes valid in the time of taking over the goods ordered by Buyer (taking over the postal package, personal takeover)
 3. The electronic order becomes valid when all the required information on the form and requirements are filled.  
 4. The place of delivery is the address given by Buyer in the registration form, or delivery address for delivery of forwarding services, or other place designated in the order, such as personal takeover at the dealer
 5. The proprietary of the goods passes to the Buyer on payment of the purchase price.
 6.  By completing and submitting the registration form or a binding order in the online Motoforza E-shop, Buyer gives Seller a consent to the collection and archiving of personal data and his purchases, and any news updates. (See privacy policy).
 7. We have done our best to ensure that all prices and information on the Seller web site are up to date. However, the information can sometimes change in short time, so we reserve the right to change specifications and prices on the website without prior notice. In rare case where the price of the item ordered via the online E-shop has changed, we will try to keep the price specified at the time of ordering. However, in cases where there is a significant increase or delay of the payment made ​​and payment received, we will contact you to agree on new price before payment is received. If the buyer does not agree with the new price then the seller reserves the right to withdraw from the transaction.
 8. Our prices do not include shipping costs, do not include special accessories, installation, training and other benefits, unless otherwise agreed in writing.
 9. All orders carried out are preferentially sorted in this order: E-shop, email, SMS, telephone. Seller is not responsible for delays or non-inclusion into production orders for telephone orders.

II. Delivery time 

 1. The delivery date of the goods will be communicated to the customer by email/sms when the order is confirmed by the Seller or is governed by the general delivery dates in the most frequently asked questions (FAQ) or depending on the capacity of seasonal production.
 2. Goods are shipped in a package with delivery time according to the courier service (usually within 24-48 hours). The courier company is responsible for this term, not the E-shop
 3. If the customer requests delivery to a foreign country, the term of delivery and method of payment is in Title/Chapter III,
 4. We are always trying to deliver goods in the shortest possible time. Seller is not responsible for compensating any loss or damage suffered by the buyer of the goods not being delivered.


III. Delivering of goods abroad 

1.  Delivery within the European Union : 
      1. Goods will be delivered to the customer purely with payment in advance.
      2. Products manufactured in the Czech Republic delivered to another EU Member State are exempted from value added tax in the Czech Republic and the beneficiary is obliged to pay it in the country of destination
      3. Delivery time depends on the destination country, see the conditions of the Czech Post Office and post in the destination country.
      4. If delivery of air mail is faster, the shipment will be made this way. Otherwise, the goods can not be sent.

      5. If the customer pays for foreign goods in advance to the account, he must be ensured that the amount for goods will be credited to the seller in full as on invoice or proforma invoice.
This includes all bank transfer fees, which are mandatory customer due. Partial payments due to an unpaid bank charges will result in delays and additional costs
    6. The Seller is always trying to deliver the goods in the shortest possible time. Not responsible for compensating any loss or damage suffered by the Buyer due to the fail of supplyed goods
    7. Seller shall deliver the goods within the time agreed with you at the time of order, but sometimes can delay the delivery of goods, which may be beyond our control. Seller is not responsible for delays by a third party. Any dates specified for delivery of goods are approximate only and Seller shall not be liable for any loss, damage, costs or expenses due to delays in delivery. Seller will notify you of any delay and will try to arrange a new delivery date with Buyer. If the Seller and  the Buyer do not agree on a new delivery date, Buyer will have the option to cancel the order. In this case, he is entitled to recover the full amount. If the item is specially manufactured for Buyer and production has already started Seller reserves the right to refuse a refund if the retailer can not sell an item within a reasonable period of time.
We reserve the right to cancel your order in any order. If payment is made, we will endeavor to provide a full refund within 30 days.
    8. In case of cancelling the order by Buyer after the order confirmation, we will charge a fee for handling and re-storage at 30% of the total order.

    9.  If the buyer did not pick up parts from post in time, the seller cannot cover the cost for extra shipment or refund re-storage of parts .


2. Delivery outside the European Union : 
      1 Goods will be delivered to the customer purely with payment in advance.
      2. Products manufactured in the Czech Republic delivered to another EU Member State are exempted from value added tax in the Czech Republic and the beneficiary is obliged to pay it in the country of destination
     3.Delivery time depends on the destination country, see the conditions of the Czech Post Office and Post in the destination country.

      4. If delivery of air mail is faster, the shipment will be made this way.

     5. If the foreign buyer pays for goods in advance to the account, he must be ensured that the amount of goods will be credited to the seller in full as an invoice or proforma invoice. Otherwise, the goods can not be sent.

    6. Seller shall deliver the goods within the time agreed with you at the time of order, but sometimes can delay the delivery of goods, which may be beyond our control. Seller is not responsible for delays by a third party. Any dates specified for delivery of goods are approximate only and Seller shall not be liable for any loss, damage, costs or expenses due to delays in delivery. Seller will notify you of any delay and will try to arrange a new delivery date with Buyer

 If the item is specially manufactured for Buyer (like special or rare parts for models older than model of year 2015) and production has already started Seller reserves the right to refuse a refund if the retailer can not sell an item within a reasonable period of time.
 We reserve the right to cancel your order in any order. If payment is made, we will endeavor to provide a full refund within 7 days.

    7. In case of cancelling the order by Buyer after the order confirmation we will charge a fee for handling and re-storage  at 30% of the total order.

    8. If the buyer did not pick up parts from post in time, the seller cannot cover the cost for extra shipment or refund re-storage of parts .

3. An order

   1. Submitted by Buyer will be modified by Seller to include postage and other costs such as delivery and then the correction will be sent as a proforma invoice to Buyer for approval. Some other items such as Heller compensation, discounts or VAT may also be adjusted depending on the country of destination and mode of payment and delivery.

IV. Return of goods (withdrawal from the contract)

The buyer has the right to withdraw from the contract within 14 days from acceptance of goods. If it decided so, he must send back the undamaged goods, without any signs of use or wear, in original packaging in stated period (determinating is the date of shipment). Upon acceptance of returned goods, Seller promptly returns the appropriate amount in previously agreed way, postal order or transfer to a designated account of Buyer.

The seller does not return the funds for postage and packing.

Does not apply to parts on sale.

V. Rights and obligations of the Seller 

 1. The seller is obliged to carry a binding order and send the ordered goods on the date specified in the confirmation order and deliver it to the address of the Buyer. This requirement does not apply to an order of which is obvious or likely that the Buyer will not pick up the goods and make the payment.
 2. All personal data provided during registration are confidential
 3. The seller is obliged to delete registered customer form database in the event that the client requests in writing
 4. The seller has the right to refuse an order if the buyer has repeatedly failed to fulfill his obligation to take goods and pay the purchase price.
 5. Seller has the right to withdraw form the purchase agreement (binding order) if it becomes impossible transactions, unless he agrees on new performance with the Buyer.


VI. Rights and obligations of the Buyer 

 1. The buyer is obliged to give correct and full postal address where the ordered goods should be shipped.
 2. The buyer is obliged to accept the merchandise and pay the total price, including any shipping and handling costs.Customer is aware of The final price in order confirmation. The right To the goods passes to the buyer at the moment of payment of the purchase price
 3. The buyer has the right to cancel the order sent, even if the goods are not manufactured or already taken into production. (If the goods are already in production, a refund may be withheld by the Seller, if it is a part that we were not able to sell within a reasonable time. In another possible case the Seller can charge up to 30% of the total price of the order to cover costs associated with excess production.
 4. The buyer has the right to delete his personal data from the database, it will do so when writing.

 5. The buyer must inspect goods sent without undue delay after the acceptance!
(If you find some damage to parts as a result of transport, immediately report to the courier no later than 24h after the takeover - (Czech Post).
Acceptance means the delivery of the goods by courier (Czech Post, DPD, GLS, PPL, TNT, DHL, FEDEX, TOP TRANS, and others) to the Buyer.
Buyer shall notify Seller promptly after an inspection of the goods any defects found.
Any claims for damaged, lost goods must be discussed with the relevant courier companies by Buyer. The seller can not be held responsible and is not able to process all claims submitted by the Buyer.


VII. Shipping & Returns 

 1. Shipping of ordered goods will be communicated to the Buyer upon confirmation of acceptance of order and delivery date
 2. The goods are:
      1. Sent to the Buyder by COD (Cash on delivery) in domestic package shipping company, or
      2. Normally sent by the shipping company to pay in advance or on the invoice
      3. Handed over in person at the seller, or
      4. Transmitted by other means agreed on in the order.

VIII. Transport of goods under claim and exchange 

 1. Replaced and reclaimed goods are sent by COD of shipping company
 2. Postage is billed for the exchange of goods under the complaint procedure in recognition of claim
 3. In another case (eg when replacing a part, etc.), postage applied through COD
 4. Claimed goods will be repaired or replaced within 30 days. If repair or replacement is not possible, we will refund the amount in full. (Only in recognition of the claim).

(Note: in case of a claim must be properly filled in and sent with the claim goods claim protocol, which is given to the customer upon request.)

IX. Discounts 

 1. Automatic Discounts:
      1. Are provided automatically
 2.Special Discounts:
      1. Are provided under the Agreement
      2. The range of discount is based on the assessment of the client
      3. In recognition there is no legal entitlement to discounts
      4. Discounts can not be accepted back
      5. List of all discounts in the matter of pre-arranged terms with Motoforza spol. s r.o.

X. Other Regulations 

 1. Seller is not responsible if the buyer uses our products in violation of applicable law, or its use causes harm to someone
 2. All new parts of the Seller should be without any defects. If you receive them in less than perfect condition, please inform us immediately.

 3. All parts made ​​of composite materials are designed and built for competition use and are sold "as-free guarantee." The entire risk as to the quality and performance is on the Bueyr.

 4. The seller accepts no responsibility for the abuse or misuse by the user.
(In case of technical support, we are fully available)

 5. We will not accept responsibility for any costs associated with improper installation, including warranty items.

 6. Seller’s goal is to ensure that all information on our web site is correct. However, we can not be responsible for (using) the misuse of the information.

 7. If the Seller is aware, no viruses are present on any web server of Seller, but in the unlikely event that the virus is present, the Seller can not be responsible for its consequences. Use of this Web site is a risk and discretion of the user.

 8. All information on this site is copyrighted by Seller, unless otherwise indicated.

XII. Validity of conditions 

These terms and conditions come into force on January 1st 2010 and are binding on both parties in the current version.

On January 1st, 2010 Motoforza spol. s r.o.